java.sql.sqlexception network error ioexception connection timed out connect

[Neeta Dubey]

I was getting the below error message in logs file where our JIRA instance is hosted and crowd page was unable to open and so jira was also not opening. This issue happend twice in a week and its get fixed automatically within an hour or so however I would like to know the cause of this error and steps to prevent this in future. "java.sql.sqlexception network error ioexception connection timed out connect"

[Nic Brough -Adaptavist- · Accepted solution]

It's a problem with your network.

https://confluence.atlassian.com/display/JIRA/Surviving+Connection+Closures might help improve Jira's response to the fault, but you probably need to talk to your network engineers and DBAs to find out why the connection is being lost.

[Neeta Dubey]

How can I stop and start JIRA

[Nic Brough -Adaptavist-]

Depends on how you've installed it. You should consult the documentation for your version, or the team that maintain the server.