jira service desk don't sent email notifications

[nicolas unterberger]

Hi Guys.

I just installed the last version of JIRA HelpDesk and its very strange, it doesn't send email notification when a issue has been created to the reporter nor agent.

Email handler is right configured because the outgoing and ingoing email works (i receive the test  emails)

And if i sent an email to the email address that if configured to get the email and transform into tickets, it told me "loop detected, email deleted"

What is happening?

[Andrew Ernst]

I've seen this same behavior in our environment.  Some notifications go out if you use the @ notation, but it's variable whether notifications go out.