smart values question

[Jason]

I am using smart values and this automation rule:

https://confluence.atlassian.com/jirakb/how-to-copy-comments-from-the-original-issue-to-the-cloned-issue-1236601599.html

When issue is cloned, seeking that the cloned (child) ticket:

a)  includes all the comments from the parent ticket
b)  orders the comments exactly as they are ordered in the parent ticket (newest comment at top and descending to oldest ticket)

I've run a test using the automation and smart values give in the link above, and it ported over just a few of the comments, not all.  The comments spanned about 45 days, around 20 comments total.  It only ported over 6 comments

[Luka Hummel - codefortynine]

Hi @Jason

If you are struggling with cloning, your issue with all comments, I think our Deep Clone for Jira marketplace app can help you.

To clone comments, check Comments under Clone additional fields. Deep Clone will even impersonate the original comment authors.

[Trudy Claspill]

Hello @Jason 

In what type of project is the source issue located; Software, Service, Work Management  and Team or Company Managed?

In what type of project is the new issue located?

Is there any common elements concerning the comments that were or were not copied?

[Jason]

software

I'm not sure how to answer the "work management and team or company managed" question

I'm not sure what 'common elements' refers to

[Trudy Claspill]

If you navigate to the "View all projects" page under the Projects menu and find your project in the list, then in the Type column it will say "Company-managed" or "Team-Managed". It will also say "software" or "business". "business" is the same as "Work Management".

"common elements" refers to anything the comments have in common - author, date, content, visibility setting.

[Jason]

@Trudy Claspill 

company managed software
Regarding common elements,  I'm still not sure how to answer this.

authors/dates/content will all be different for different tickets... where do I check visibility settings?  Is this a project setting, or user by user?  And will visibility settings vary across users?  we've got around 25 users in the project

[Trudy Claspill]

Are both the source and destination projects Company Managed Software projects?

For common elements I'm asking about commonality across the comments themselves vs. the issues to which the comments were attached. Do the comments that did (or didn't) copy all have the same author, or get added on the same date, or have similar content?

For Visibility I'm asking about the visibility of the comments themselves. Each comment can have a visibility setting. In Service Management projects you set the visibility of a comment to Internal Note or Reply to Customer. In Software projects you can set each comment to be visible to specified User Groups and/or Project Roles using the padlock icon.

If visibility of the comment has been restricted in that way, you would see it here:

[Jason]

visible to all users.  

Source and destination project are the same

[Trudy Claspill]

I am stumped. 

I recommend that you ask you Jira administrators to open a support case directly with Atlassian about this. And it would be great if you report back here what you learn.

https://support.atlassian.com/contact/#/