use customfield in canned response

[Steven Plompen]

Hi, 

I wan to use a customfield in a canned response .

Is this possible? It seems that only a few variables are available.

Regards

Steven 

[Marcin Woroch]

It is not possible in built-in Jira canned responses to include custom fields (as variables/macros).

Nevertheless, it is perfectly possible with Canned Responses Pro Templates for Jira app.
Please see the attached clip where I create a template with custom field macro and demonstrate how to use it.

Apart from full support for custom fields macros come other benefits – enhanced visibility/permission scopes (Personal, Project, Global), templates for Description fields (Stories, Bugs etc., not only in Jira Service Management), and more.

Disclaimer: I am a UX Designer in the team behind the app, here at Spartez Software.
If you wish – I will be more than happy to demo the product for you and answer all the questions you might have (you may also ask our Support Team directly).

[Steven Plompen]

hi, indeed the value in the field 

'Canned Responses' are as you know default user made responses 

[John Funk]

Hi Steven,

It may be possible depending on exactly what you are trying to do. Can you share more details? 

[Steven Plompen]

Hi John, 

It's a custom made drop down list that i want to use as a signature in my canned response.

[John Funk]

So what is it about the field that you want to use - the value in the field? And where do you want it to show? What do you mean by "response"?