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will service desk 3 support email requests?

Lars Tidemann2
Lars Tidemann
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June 29, 2016

This question is in reference to Atlassian Documentation: JIRA Service Desk 3.0.x release notes

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Robert Dzido _Almarise_
Robert Dzido _Almarise_
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June 29, 2016

It already supports it smile

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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June 29, 2016

Yep, since version 1 - See https://confluence.atlassian.com/servicedesk023/setting-up-the-email-channel-733938689.html

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Lars Tidemann2
Lars Tidemann
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June 29, 2016

Will it be possible to send attachments to customer by using the Public comments?

 

Is it possible set restricions on what is sent to customers?

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Robert Dzido _Almarise_
Robert Dzido _Almarise_
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June 30, 2016

Set restrictions - yes (but requires some development skills), Send attachments - no (you may use an add-on to achieve it)

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