Request Type is missing from Move Issue screen

[Dimitrios Danampasis]

We recently migrated from server to cloud and I am not seeing the Request Type field while moving an issue anymore. I used to set the value on the Update Fields step of the Move process. How can I add it back?

[Alex Koxaras _Relational_ · Accepted solution]

Hi @Dimitrios Danampasis 

You don't do that in cloud. You simply move the issue and change its issue type. Afterwards you go and manually change its request type. If you want to perform an automatic operation, you can achieve this either with JA, or with a self transition an an app.

May I ask what is it that you are trying to achieve?

[Dimitrios Danampasis]

Hi Alex,

Thanks for the response.

At the destination project, we do automatic assignments based on the request type. If the issue doesn't end up with a valid Request Type it stays unassigned and therefore impacts the response time. JA can tackle this I am sure, but before I add another automation rule, I want to verify if this is even possible or not.

[Alex Koxaras _Relational_]

On cloud you can't change the move action for sure. However, the good news is that Atlassian is already on doing this automatically by adding a default issue type. Watch this issue for further notifications and read the description:  https://jira.atlassian.com/browse/JSDCLOUD-1835

[Dimitrios Danampasis]

I see now. Thanks, Alex! 

[Alex Koxaras _Relational_]

Glad to be of assistance @Dimitrios Danampasis !