Resolve issue based on other issue status

[Rodrigo Angulo]

Hi all,

I am trying to resolve an automation error. The error is 'no fields or field values to edit for issues (could be due to some field values not existing in a given project).

My rule logic is below. I suspect the difference in statuses is the reason for my error.

I have two projects that have different statuses.

1. HELP
2. USFSC

Objective: When I resolve an issue in the USFSC project if there is a linked 'relates to' issue I want to resolve the HELP project issue.

[John Funk · Accepted solution]

Hi Rodrigo,

That typically means that the field to update is not on the Edit screen or is not a part of the context for the field does not include the project and/or issue type used for the issue being processed. 

[Rodrigo Angulo]

Hi John,

Thanks for the quick reply! These two projects do have different issue types! Meaning that this isn't possible right? The only issue field I'm trying to update is the status.

[John Funk]

It's possible but make sure the context for the custom field uses both issue types. 

[Rodrigo Angulo]

Thanks John. Although, I am not using a custom field. I am trying to do this with the regular status field.

[John Funk]

You are trying to update the Status field? Why wouldn't you do an Transition Issue instead?

[Rodrigo Angulo]

I tried to transition in the issue in the past but no luck. I don't have the error from the past but I have just tried with the new action of a transition and its now working!

I appreciate all the help sir!

[John Funk]

Great! Glad it is working!