Restriction options for comments has disappeared on tickets

[Lucy Brinks]

Has anyone found how to set restrictions on comments in the latest update of Jira? 

We used to have the option to type the comment then choose who could see it. 

I have been searching for it for a good few hours.  This is really key for our team. 

[Manon Soubies-Camy]

So you're looking for this:

And currently you only have:

Is that right? If so, I'm afraid you can't have the group/role restriction on top of JSD ones, see the feature request:

• If you're on server: Adding Comments - more comment visiblity options instead of just being restricted to 2 options
• If you're on cloud: Adding Comments - more comment visiblity options instead of just being restricted to 2 options

You can vote for the feature request and watch it to be updated.

Let me know if this helps or if I misunderstood your need,

- Manon

[Lucy Brinks]

Hi Manon, 

Thanks for your warm welcome and your reply!  

I am looking for the restrictions on the Jira service desk. We have groups such as Admin, Anyone, Developers etc. 

- Lucy 

[Manon Soubies-Camy]

Hello Lucy and welcome to Community!

Are you on Server or Cloud? If your Jira URL looks like https://yoursitename.atlassian.net then you're on Cloud.

Are you searching for restrictions in Jira Core/Software (i.e., the lock icon) or in Jira Service Desk (i.e., share with customer or internal comment)?

- Manon