SLA Goal not matching up with SLA in ticket

[Michael Aniskovich]

Hello, All.  I can't figure out how the SLA setting translates into what is displayed in the ticket.  Here's the scenario:

- I set an SLA Goal of 240h (10 calendar days, per ServiceDesks's default condition).

- When I open the ticket, it says SLA is 1w2d.  So, that would be 9 days, using Jira's 24/7 calendar.

- When hovering over the SLA in the ticket, it does give an SLA 10 days out.

What is going on here?  (And I won't even get into the fact that everyone assumes that 1w2d means 7 business days.  Ugh.)

Thanks for any help!