SLA / Time to Resolution

[Brenno Maia]

Hi,

How can I enter the SLA/Resolution Time for follow-up in the portal?

[Pramodh M]

Hi @Brenno Maia 

Welcome to the community 🙂

I'm afraid for Cloud it's not yet possible

But here's a feature request

https://jira.atlassian.com/browse/JSDCLOUD-325

Thanks

[George Stoyanov _Nemetschek Bulgaria_]

Hi @Brenno Maia 

You can try Advanced Portal Reports for Jira Service Management   

This way you can  let your customers to view additional details (including SLA) for each request on the Service Management Customer Portal.

Regards

George