SLA reminders Jira cloud

[DBL L]

We have SLAs set up but often the ticket is left sitting for whatever reason for multiple days, etc.  Is there a way in Service Management (Cloud) to send a reminder e-mail to the asignee?

[Kristján Geir Mathiesen · Accepted solution]

Hi @DBL L 

One way to do this is to create an automation rule that runs 1x per day (so the rule is triggered by time/cron expression). The condition is a JQL query, something similar to this:

And the action is to send the Assignee an email.

HTH,
KGM