Satisfaction email Automation

[Jesús Velarde]

I’ve followed a guide to customize the customer satisfaction email in JSM Cloud: 
https://support.atlassian.com/jira/kb/how-to-customize-the-customer-satisfaction-email-in-jira-service-management/. 
However, when I click on a rating star(e.g., star 1) in the email, the redirect doesn't preselect the corresponding star on the web form. Is there a way to make the selected star reflect automatically on the form after the redirect?

[Walter Buggenhout]

Hi @Jesús Velarde,

The workaround article link you mention in your question applies to the Data Center version of JSM. It does not apply to cloud and I am not aware of an alternative method you could apply there.

Hope this helps!