Search Common or Similar Issue/Request

[FCP Support]

For any Issue/Ticket of Service or Change , whether the user or customer can view the Issue or Similar type of Issue in the Knowledge base, please note we have license only for Service Desk.

[Susan Hauth _Jira Queen_]

Hi FCP,

Not sure what the actual question is but the KB (knowledge base) is a single confluence space linked to service desk.  You can link multiple service desk to a single space, but not the other way around.  So it's not by issue type, it's by service desk.

Does that answer your question?

Susan