Send notification after resolution change

[Egbert Jansen]

Hi,

We like to send an email/notification (to the tester) after the resolution has been set to Fixed.

How can we do this?

[Jobin Kuruvilla [Adaptavist]]

You will need to write some code for this. Write a post function that throws an event only when the resolution is Fixed.

I can think of one workaround via Config but it depends on the users whether they like it or not!

Create 2 transitions - One for Resolving with Resolutions other than Fixed and another for Resolving with Resolution Fixed. You can limit the resolutions appearing on a warkflow transition using Workflow Properties.

[Renjith Pillai]

Are you changing the resolution as part of a workflow? If yes, add a custom event and for that event add the tester (whose id could be in a custom user field in the issue) in the notification.

[Egbert Jansen]

Hi, I don't think it's a part of the workflow.

The developer will look at an OPEN issue and will set it to RESOLVED with a resolution that it is fixed, or it's a duplicate bug, or can not reproduce or something else.

We only want to send an email to the tester (custom user field) when the resolution is set to fixed, not when it is set the duplicate or something else.