Service desk customer report

[Manuel Dias]

Hi,

I am testing JIRA Server Desk addon in JIRA cloud, and I would like to know Service Desk has any standard report that allow my customers to check all issues created (open/closed) and total billed hours reported by my support team.

We would like to use Service Desk to support our clients, and usually we sell a support pack of N hours for each client and associated SLA. With this report, the client can autonomously check all the issues and total consumed/open hours associated with the support pack purchased.

It there is no report to check this, is there any JIRA addon that offers this kind of functionality?

Regards,

mdias

[Nico Raviolo]

Hi, I'm looking for a solution for the same problem, did you find any way to manage this?

Regards

Nico