Well-known plugin ectensions for JIRA service Desk offers to show fields based on other fields' values or options, on customer's portal.
I wonder, can the same somehow bw done for internal interface, agent's interface.
For example, if the agent sets the category of an issue as network problem, there appears a list of more specific categories, related to network, like
and so on.
Looks like we could use the feature (I dont's want to do more than one of these categories of an issue).
Thanks in advance for any suggestions.
As far as I remember you are on Cloud. You can not do it on Cloud.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You would need an add-on for it. Either Power Scripts or ScriptRunner.
I could help you with the Power Scripts.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
That would be great. I have yet very little experience with power scripts.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
First you write a script like this:
lfWatch(
"customfield_10100"
, {
"customfield_10100"
},
"hook.sil"
);
Then you connect this script to a LIve Field. You can find how to do it here:
https://confluence.cprime.io/display/JJUPIN/Live+Fields+Configuration
Then you create the hook.sil with a code like this:
if (argv["customfield_10100"] == "Network Problem") {
lfShow("customfield_10101");
lfShow("customfield_10102");
lfShow("customfield_10103");
lfShow("customfield_10104");
} else {
lfHide("customfield_10101");
lfHide("customfield_10102");
lfHide("customfield_10103");
lfHide("customfield_10104");
}
customfield_10100 - is the id of the Category field.
other custom fields are the
custom fields.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Thanks a lot! that looks like the solution we were looking for! :)
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Ekaterina, You are most welcome!
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.