Smart Value .urlEncode Not Working in Jira Automation Web Request

[Sairam Adla]

I'm trying to use Jira Automation to construct a dynamic URL for accessing the public Azure Retail Prices API:

dynamic URL with OS smart value with url encode  


Expected Resolve-URL 

However, the resolved URL ends up with an empty value for ProductName:

resolved URL 

It seems like .URL Encode is either not being applied or causing the smart value to fail silently. I’ve verified that the OS field has a value before encoding.

Could someone from the community or Atlassian confirm:

• Whether .URL Encode is fully supported in Jira Automation for web request URLs?

• If not, is there a workaround or recommended pattern to safely encode smart values with spaces or special characters in URLs?
  
  

Thanks in advance for the help!

[Bill Sheboy]

Hi @Sairam Adla -- Welcome to the Atlassian Community!

In my experience, the Send Web Request action can have timing / racetrack problems where the URL, request message, etc. might not fully evaluate fast enough when they contain smart values before they are validated and used.

I recommend trying this to diagnose and mitigate timing problems:

• use the Create Variable action to first create the URL and request, perhaps named varURL and varRequestMessage
• echo those to the audit log using the Log action
• then use them in the Send Web Request action as {{varURL}} and {{varRequestMessage}}
• when testing, carefully review the log for any unexpected values

Kind regards,
Bill

[Florian Bonniec]

Hi @Sairam Adla 

What is the smart value you are using ? What is the expected vs actual result ?

Regards

[Sairam Adla]

Hello @Florian Bonniec 

Sure! I've updated the description—please take a look.
Thank you!"

[Florian Bonniec]

Do you have a screenshot of the automation action ?

[Sairam Adla]

@Florian Bonniec  Yes 

[Florian Bonniec]

The web request action seems to worked well, the issue is when you try to add probably the response as comment to the issue no ?

[Sairam Adla]

@Florian Bonniec 

no, resolved url ends up with empty productName(OS), 

not able to use smart value with urlEncode

, even web request action is succeed no use Resolved url with empty productName(OS) 

[Florian Bonniec]

Based on the screenshot you apply .urlencode to OS only not Region nor VM SKU

[Sairam Adla]

@Florian Bonniec , yes I applied for OS but it not working 

[Florian Bonniec]

based on teh screenshot you provided you send {{Region}} not {{Region.urlEncode}}