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Some users are unable to receive email notification

rishabh.prasad
rishabh.prasad
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September 19, 2024

Some users in the organization are receiving email notifications while others arent as and when I am assigning tickets to them. Request help in resolving this issue.

 

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John Funk
John Funk
Community Champion
September 19, 2024

HI Rishhabh - Welcome to the Atlassian Community!

You need to open a support ticket with Atlassian and have them check if the email addresses are one their suppression list. 

https://support.atlassian.com/contact/#/

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