Start time tracking only once the assignee has accepted the work in the assigned issue

[Sidhant Sharma]

Hi All, 

Is there a way in which the assignees can be asked to approve/accept the work assigned in the ticket? Can we start the time tracking of the issue only once the assignee has accepted the work?

What I am trying to achieve is to track the idle time (before acceptance/approval) and the actual time (post acceptance/approval) that is being spent on the ticket. 

Any help to fulfil the above use case will be highly appreciated.

Thanks in advance. 

Regards!

[Nataliya Vasyliv_Reliex_]

Hi @Pramodh M 
Isn't it easier to use a Time Tracker nor creating different workflow? 

[Pramodh M]

Hi @Sidhant Sharma 

Automation allows us to track the time between any two statuses. 

So what you can do is create two statuses to select the developers with "Start Work" and "Stop Work" Status.

And with Automation time transitioned between these two statuses can be calculated.

Let me know if you need the configuration help with Automation and Workflow!!

Thanks,
Pramodh

[Sidhant Sharma]

hi  @Pramodh M .

Thanks for replying. Yes, that is one solution that we thought of but the challenge is that we have a complex workflow with a lot off statuses in place already. Adding additional statuses between each of these statuses will become a cumbersome task to implement, follow and track. Any other alternative that you might have tried?

Regards,

Sidhant

[Pramodh M]

There is no other way to manage this, this is the efficient way even though we will have one more status, we can better insights on your requirement!!