Survey Report

[Felemon Belay]

I manage a team of subject matter experts.  When a ticket is closed out, a survey goes out for the agents to rate the service they got from my team.  I want to create a report that shows their rating over a specific time period.  For example, I want to let my staff know they got a 3.5 rating in the month of April.  A 4 rating for the first 6 months of 2021. 

[Carlos Garcia Navarro · Accepted solution]

Hi @Felemon Belay ,

I suggest to check this article:

https://support.atlassian.com/jira-service-management-cloud/docs/how-can-i-track-customer-feedback-trends/

(This is the one for server: https://confluence.atlassian.com/servicemanagementserver/collecting-customer-satisfaction-csat-feedback-939926566.html)

[Felemon Belay]

Thank you.  This worked out really well and was what I needed.