Synchronizing comments between linked issues in jira automation

[Batuhan Batu]

Hi Dear All,

My question is something about jira automation. Is there a way of synchronizing the comments for linked (escalated) issues in jira automation? For example, I want to see any comments posted on escalated issues in same project.

[Batuhan Batu]

I want to see this 2 comments in both issues

[Batuhan Batu]

Actually all I want is to see same comments in escalated issues

[shetty]

which Plugin are you using for automation?

[Batuhan Batu]

I am not actually using plugin for it. It is just Jira Integrated automation (Project Name -> Project Settings -> Automation)

[shetty]

I see, it might be service desk project . correct me if i'm wrong.

where exactly you want to see the comments posted on escalated issues, is it through mail then you need to write automation rule

[Batuhan Batu]

You are right it is service desk project on cloud

I want to see that comments in escalator issue if a comment posted for escalated issue or vice versa. So, it is like you comment an issue then it will be commented for linked issues, too.

[shetty]

Go to automation, click on add rule > select custom rule > write below rule 

[shetty]

I don't find copying the comment field value to linked issue, you have to use some plugin for that to achieve, suggest me if you find another way of doing it

[Batuhan Batu]

Okay, thank you for your interest