TIme tracking fields not visible

[Manjunath Angadi]

Hi

I am setting up Servicedesk project. I see that the time tracking related fields are not visible on the Issue details screen on Customer view.

Can you please let me know whats the way to enable this to make it visible? I have cross checked that the field configurations are all set and visible for an internal user, But not for the customer view.

Please let me know.

Thanks,

manjunath

[Zoryana Bohutska _SaaSJet_]

Hi @Manjunath Angadi 

Maybe, you mean SLA timer for Servis Desk? More about its setting read here https://confluence.atlassian.com/servicedeskserver/setting-up-slas-939926373.html

About time tracking you can read in this page https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-time-tracking

[Manjunath Angadi]

Sorry - the answer is on how to configure SLA. 

More ask is on - how to display the SLA and time tracking fields on the Issue details view - on a customer view.

[Manjunath Angadi]

I am not getting an answer for my query. Can anyone pls look into the comments and provide feedback?

[Zoryana Bohutska _SaaSJet_]

Hi @Manjunath Angadi 

Maybe, the problem in permissions? Looks like this discussion can be helpful for you

https://community.atlassian.com/t5/Jira-Service-Desk-questions/SLA-not-showing-in-Service-Desk-issue-view/qaq-p/1179576

Or you can check Servis Desk's  documentation https://confluence.atlassian.com/jirakb/how-to-troubleshoot-slas-in-jira-service-desk-785326555.html

Also, with add-on SLA Time and Report you can view SLA time on each issue view panel