The users are not able to see tickets opened via Slack

[Adrian Zurawski]

Hello,

We have Jira connected to our slack. This way I'm able to create an IT Ticket from slack message but the users are not able to see this ticket even if I make them a reporter. 
They do not see it in their requests.

Could you please advise?

Thank you!

[Fabian Lim]

Hi @Adrian Zurawski

Most likely it's a permissions issue.  People who create tickets via slack are considered " "customers" so they can't access the tickets in your queues unless you provided them with access to "Browse Issues" in the permissions scheme.  However, once you do this, you will consume a Jira license which you may not want to do.  

Regards,

Fabian

[Adrian Zurawski]

Hello Fabian,

Thank you for the information.

It used to work, seems like it changed recently.