Time based If/Else Automation for Jira Service Desk

[Conor Dorney]

I'm trying to create sub-tasks in Jira Service Desk by using If/Then/Else automation but I can't see any time based conditions. Are there time-based condition rules where a condition meets a time slot/range to send tickets to different support teams based on time periods i.e. teams in Ireland, US, and Asia? Is there a way to automate notification by time slots?

For example, for GMT 8am - 4pm, raised tickets are send to a team in Ireland, for GMT 4pm - 12am (CET 11am - 7pm) to US team, and the third 8-hour slot to Asia team? So that an active team is notified of a raised ticket and acted upon within our policy time-frame.

[Rudy Holtkamp]

Hi @Conor Dorney ,

You can take a look at the advanced jql functions:

resolution = Unresolved and created >= startOfDay(8h) and created < startOfDay(16h)

 This will set all issues created between 8am and 4pm in the queue.

Rudy