Transition buttons do not appear

[Mohamed El Taweel]

user belongs to groupx
In the Permission Scheme , the groupx is granted browse , create , do transition

On the transition I set a condition "Only users in group groupx can execute this transition."

User can create ticket but no transition button appear in-spite there is no condition on the transitions revoke him. 

What could be the reason?

[Alexey Matveev]

Try to use permission helper. Go to the issue detailed view and choose admin -> permission helper:

Then choose the user and transition issue permission and have a look, if the user has the permission

[Alexey Matveev]

and kindly provide your condition

[Mohamed El Taweel]

"Only users in group groupx can execute this transition"

Error :
Status: Mostafa Hussein does not have the 'Transition Issues' permission

JIRA Service Desk has overridden this permission :  user must have a JIRA Service Desk license and Service Desk Agent permission on this project.

Project Role: Mostafa Hussein is not a member of any of these project roles: Administrators, Service Desk Team

You can change this by going to the 'Procurement' project roles and adding Mostafa Hussein to the missing role(s)

[Nic Brough -Adaptavist-]

Ahh, sorry, I keep forgetting Service Desk does that.

Exactly as it says, your user is not an Agent.  They need to be an agent to perform these transitions.

[Mohamed El Taweel]

How can I make that user an agent?

[Nic Brough -Adaptavist-]

Have you tried reading the message instead of just pasting it here and asking us to read for you?

[Alexey Matveev]

You should got to the Applications -> Application access and have a look at what group a user must be to get the agent permission. Then include the user to the group.

[Mohamed El Taweel]

Thanks Alexey

[Nic Brough -Adaptavist-]

Your condition is wrong, or the user is not in groupx

[Mohamed El Taweel]

I republished the workflow but the issue still exist