Transitioning ticket when a comment is added

[Ijaz Ahamed]

Hey there Jira experts, 

Considering the limitation that Atlassian has imposed in the automation that can be run, does anyone know of a way to automatically transition a ticket from Waiting for Customer status to Work in Progress when a customer adds a comment in the ticket without using automation?

[Bobby Bailey]

Hi @Ijaz Ahamed ,

As @Mohamed Benziane this is possible with ScriptRunner. You can do this using the Listeners feature, which allows you to listen to events and execute scripts when those events are detected. With a script its possible to transition an issue, as you can see here. You are also able to specifically listen for a "Comment Added" event with Listeners

ScriptRunner can also replace other automations that you might be losing, as well as giving you the flexibility to perform more complex automations that Automation for Jira would not have allowed you to perform. 

Any questions please let me know! 

Kind regards, 

Bobby

[Mohamed Benziane]

Hi,

if you not willing to use automation you can try another plugin like scriptrunner. Or create your own script using the REST API