Trigger Automation Rule by One of Multi Events

[Ibrahim Ghalghay]

Hello;

I have an Automation Rule that is triggered upon assigning an issue to a user... 

The problem is that this rule is not triggered upon specifying the Assignee during a task creation!!

Is there a way to trigger the rule by two events?

or to trigger a rule from another rule?

Thanks in advance,

Ibrahim

[Bill Sheboy · Accepted solution]

Hi @Ibrahim Ghalghay 

Is there a way to trigger the rule by two events?

Yes, with the multiple issue event trigger: https://support.atlassian.com/jira-software-cloud/docs/automation-triggers/#Automationtriggers-Multipleissueevents

Please note that when using that trigger, you may want to consider additional conditions to ensure the rule processes as expected.

or to trigger a rule from another rule?

Yes, with the "Allow Rule Trigger" option in details: https://support.atlassian.com/jira-software-cloud/docs/create-and-edit-rules/

This allows changes made by one rule to lead to another one executing.  At this time, there is no way for one rule to directly "call" another.

Kind regards,
Bill

[Ravi Sagar _Sparxsys_]

Thanks for mentioning multiple issue events @Bill Sheboy 

[Ravi Sagar _Sparxsys_]

Hi @Ibrahim Ghalghay 

You can have 2 rules one for issue creation and another one for assignee. These are different events.

If a rule needs can run in response to an event triggered by another rule then you have to enable "Check to allow other rule actions to trigger this rule. Only enable this if you need this rule to execute in response to another rule." in the rule details.

I hope it helps.

Ravi