Unable to Access Jira Instance

[_기획_ 임아란]

Dear Atlassian Support Team,

We are a company based in Korea using Jira and Confluence.

For the past few days, we have been unable to access Jira.
Whenever we attempt to log in, we receive the following message and information displayed on the screen:

"A problem has occurred on our side.
If this issue persists, please share this information with your administrator so they can contact the support team."

Hash Z68R6J
Trace 4a87abe64fca44c3aea3147aeb5f25ff

Could you please advise us on how we can resolve this issue?

For reference, there are no issues accessing Confluence, and the problem is only occurring with Jira.

We would greatly appreciate your prompt assistance.

Thank you for your support.

[Tansu Akdeniz]

Hi @_기획_ 임아란 

Welcome to the community!

You can contact support via http://support.atlassian.com.

Could you also try different browser?

[_기획_ 임아란]

Hi @Tansu Akdeniz 

I tried using a different browser, but the issue still persists. I will reach out for help through the URL you provided.

Thank you for your support!

[Marc - Devoteam]

Hi @_기획_ 임아란 

Here in community, most of us are Atlassian users like yourself and we don't have access to your environment.

This community is an open public form.

Atlassian Support can be reached via https://support.atlassian.com/contact/

As you are on a free tier, you don't qualify for support, but you can use this URL to raise an issue

https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/ 

[_기획_ 임아란]

Hi @Marc - Devoteam 

I will reach out the URL you recommended!

Thank you for helping me