Unable to Change Value for User Picker Field

[Jack Yang]

Hi there,

We have a active ticket, the assigned user already left his current position, we'd like to assign it to other user, however, I'm unable to do that, it show's this field can't be edit.

I have global admin and project admin permission, no idea where to change it.

Also, some more ticket assign to this user as well, is there any way to bulk change thee assignee?

Thanks in advanced.

Jack

[John Funk · Accepted solution]

Hi Jack,

Make sure that the field is on the Edit screen. 

[Jack Yang]

Hey John, 

Issue resolved, thanks for your quick and helpful response, really appreciate.

Jack

[John Funk]

Great! Glad it is working for you.