Unable to add a second Text Field (multi-line) custom field

[Harley Beech]

Hi,

A few days ago I created a custom field in jira and set the type to Text Field (multi-line)

Today I need to create another custom field as the same type for a Release Notes section. However, when I try to find the text field multi line option as a field type, I can't see it.

Workflow:
Project Settings -> Issues -> Fields -> Actions -> Edit Fields -> Custom Fields -> Create Custom Field -> Set view to 'All' -> Unable to locate Text Field (multi line)

I have already configured this once for Acceptance Criteria so I am unsure why I can't add another? Is it because you can only have 1 multi line text field in Jira Cloud? Thanks

Pic 1 shows no text field multi line option

Pic 2 shows the text field multi line custom field I created a few days ago 

[John Funk · Accepted solution]

Hey Harley - Welcome to the Atlassian Community!

Go to Settings > Issues > Custom Fields

You should be able to create the field there. 

[Harley Beech]

Hey John. Thank you. 

Is that not the same as the workflow I've listed above, where it's missing from?

Thanks

[John Funk]

No, yours goes through the project - mine goes at the instance level. 

[Harley Beech]

Hi John,

Thanks for the quick reply. I have tried this workflow and it's still missing:

[John Funk]

Multi-line text fields have been renamed to Paragraph types. 

[Deleted user]

thanks for this, For some reason when I click that on my Jira config the field still appears as text multi line. Any ideas ? 

[John Funk]

Yes, that's one of those things where part of Jira has not caught up with the other changes that have been made. If you create a new custom field, you would select Paragraph, but then it will show in the list as Text (multi-line). 

[Deleted user]

and also I can't add rich text to it i.e. URLs etc so it really gives me just a plain text field?

[John Funk]

Only for multi-line/paragraph fields. 

[Deleted user]

What does that mean sorry ? I am selecting the paragraph (supports rich text) and instead I am getting a text field that does not allow rich text, so I think there is an issue there?

[John Funk]

You need to change the Renderer in the Field Configuration for that project for that field. 

[Deleted user]

Would I lose any data if I do this for an existing field?

[John Funk]

No, it has no effect on the data in the field.