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Unable to cancel my subscription for a paid app

Heiko Meng October 16, 2024

Hi everyone,

I'm having trouble unsubscribing from an app in Jira Cloud. Here’s what I’m doing:

  1. I go to the billing console in Jira Cloud.
  2. I select the app I want to unsubscribe from and click on "Manage."
  3. Then, I click on the three dots in the top right corner and select "Cancel Subscription."

However, I receive the following error message:

Error.JPG

Has anyone else encountered this issue? Any help would be greatly appreciated!

Thank you!

Heiko

 

2 answers

1 accepted

5 votes
Answer accepted
Tansu Akdeniz
Community Champion
October 16, 2024

Hi @Heiko Meng 

I would recommend you contact Atlassian via http://support.atlassian.com.

0 votes
WeizhouSun
I'm New Here
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June 16, 2025

Did you solve the issue? I have the same problem now, would really like to cancel subscription

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