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Unable to download attachments for one project

Adrian Gunther November 18, 2024

Hi All, 

I have many projects setup within Jira Service Management. 
One specific project is not allowing users to download attachments from a Jira ticket (using the Customer Portal) 

I can access/download the files both from the Customer Portal and Jira itself (but im an admin) 

when they try, they just get a blank page with the URL for the file download. 
If i go directly to that URL, i can also download the file.

Other projects dont seem to be affected by this problem.

Any Suggestions? 

 

2 answers

0 votes
Zhiyong Lin
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November 18, 2024

Please check the user's permission

Adrian Gunther November 19, 2024

it SEEMS to be setup correctly in the project permissions, but says he doesnt have access :( 

Adrian Gunther November 19, 2024

permission check.pngproject permissions.png

0 votes
Adrian Gunther November 18, 2024

settings for attachmentsScreenshot 2024-11-19 154101.png

 

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