Unable to set email requests in Service management board

[Mihir Ruparelia]

Hello, 

I've got a new service management board but I am unable to set up email requests so tickets can be updated via email. The issue starts from turning on Email support, I get an error which I have attached. 

I wondered if anyone has seen this before and knows how to resolve? We have other Service management boards which allow email.

Any ideas, thoughts help would be much appreciated. 

[Mihir Ruparelia · Accepted solution]

Spoke to Jira support who resolved.

[Dave Mathijs]

Hi @Mihir Ruparelia are you using the same email address for more than 1 service project?

[Mihir Ruparelia]

Hi @Dave Mathijs , 

In my ticket I have a list of the active email addresses. None are duplicates. 

Regards