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Unable to view the user list in a 1600 member user group

Praveen
Contributor
May 16, 2018

I am unable to view the list of users under a group (count is 1600 users). Whenever I click on the count is displays 500 error. The log says that there is a DB collation mismatch.

The users are synced from out AD.

Can you help?

1 answer

0 votes
Felipe Prusch
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 21, 2018

Hello Praveen!

To investigate further this issue we'd need further information on what the "500 error" says. Could you attach a screenshot or paste the logs the error produces here?

You mentioned the log says something about DB collation mismatch. That could be the issue indeed. On this case, we'd advise you taking a look at the following documentation: 

https://confluence.atlassian.com/jirakb/health-check-database-collation-790955315.html

 

This will help you fixing the DB collation issues. There are articles for each database platforms.

Let us know if you have any further questions.

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