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Update URL button is disabled when trying to update instance url

Alexandr Karlin
Alexandr Karlin
Contributor
March 11, 2022

Greetings,

The Update URL button is disabled for me while trying to update our Jira Cloud free instance url from Atlassian admin. What might be the root cause and how to fix that?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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March 11, 2022

What level of subscription do you have, and have you changed the url before (recently)?

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Alexandr Karlin
Alexandr Karlin
Contributor
March 11, 2022

Free subscription. I definitely haven't changed the url recently but not sure about half-a-year period. Is there a chance to see a kind of change history somewhere?

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Suat Selim
Suat Selim
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March 25, 2022

I do face the same issue. Free subscription and I'm the oraganization admin...

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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March 25, 2022

Free and starter licences can't change their urls, it's a paid function for active subscribers.

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