Update linked issue when issue linked

[Tobias Koch]

Hello community, I want to create the following automation: when an Epic (in this case called Traveler) is linked to a Story in another project (in this case called Account), the linked Epic should be updated. So I built an automation, when the link is created in the account (When: Issue Linked - Types: Additional Information) then I update the linked Epic (For Linked issues - Types: Related Traveler). However, this automation is not working.

I attached the automation and the audit log as screenshots. TRAV-834 is the Epic and ACC-23 is the Story.

[Trudy Claspill]

Hello @Tobias Koch 

Can you show us the definition for the link type between the two issues? I am referring to the information that shows the Outward and Inward descriptions for links, on this page:

https://<your URL>/secure/admin/ViewLinkTypes!default.jspa

The trick here is knowing which issues is which from the perspective of the Automation Rule. Notice this information in the Issue Linked trigger:

The "source" issue, the one for which the rule is being triggered, is the Epic, not the Story. It says that in your audit log:

And then it says the trigger issue didn't match your condition (Issue Type = Account)

You need to rework your rule to operate based on the Epic being the issue that triggered the rule.