Updating reporter with REST api failing

[Koziol]

Hello

Using the rest api, I am trying to update the reporter ie. change it. This was working up until 2-3 months ago.

I call the following url: https://koziolsupport.atlassian.net/rest/api/2/issue/{ticketid}

The body of the PUT is:

{
"update" : {
"comment" : [{
"add" : {"body" : "Webshop Reporter Change"}
}]
} ,
"fields" : {
"reporter" : {"name":"dean@d.com"},
"customfield_10065" : "dean@d.com"
}
}

It returns an error that the reporter is not an user:

{"errorMessages":[],"errors":{"reporter":"The reporter specified is not a user."}}

dean@d.com is not a licensed jira user but a customer who raised a ticket, and is listed in the customer portal.

If I manually change the ticket in jira, then I can change the reporter to dean@d.com.

Please help if you have any ideas?

[Deleted user]

I am creating a Jira issue from API and I get the "The reporter specified is not a user" for only some of the users in the account. Any idea what might be the reason?

[Former user]

Facing the exact same problem. Did you figure out what caused this?

[Koziol]

Well, this used to work using the email address as a name value.  So to get this working, I query jira using the email address, retrieve the name which in my case is something like "qm:daed18eb-0270-4f61.."., update the ticket with the name.  It works now.

Thx for your help.

[Alexey Matveev]

Hello,

I guess the dean@d.com is the email address of the user, not the user name. But you need to provide the user name. 

"reporter" : {"name":"username"},

[Orawan Sittakom]

Hi @Koziol,

It should be

"reporter" : {"name":"username"}

So please ensure that dean@d.com is the username of that account. 

[Arne Gottschalk]

You need to use the Acount ID:

{"fields":{"reporter":{"id":"0123456789abdef"}}}