Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Updating the priority on the other project through Jira automation

dwike_aprilia
Contributor
March 7, 2022

Hi all, again I have several problems with automation. 

Here is my case. So whenever the user creates the ticket from the Jira Service Desk, am cloning the ticket into another board (Let's say MIB board.)

So whenever the dev updates the priority and due date field (through MIB board), I would like this is gonna happen in the Jira service desk (BSM board) ticket as well. So, I create the rule (global rule) like below :

 

Screen Shot 2022-03-07 at 15.51.17.png

FYI :


Relationship between MIB and BSM

ticket in MIB have linked issue "blocks" to BSM board:

Screen Shot 2022-03-07 at 15.53.05.png

ticket in BSM have linked issue "is blocked by" to MIB board:

Screen Shot 2022-03-07 at 15.54.26.png

Result :

When I update the priority from the MIB board let's say P0 to P1, it works well in the BSM board. priority and the due date is updated as well. 

In MIB, it is also updated for priority and the comment but not with the due date field. 

anyone can spot my mistake?

2 answers

0 votes
Bill Sheboy
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 7, 2022

Hi @dwike_aprilia 

Are you trying to set the due date to the value from the issue that triggered the rule?  If so, please use this for the edit: {{triggerIssue.duedate}}

{{issue}} in a rule refers to the one that is "current" at that point in a rule.  Within a branch that would be the issues from the branch rather than the trigger issue(s).

Kind regards,
Bill

0 votes
Mohamed Benziane
Community Champion
March 7, 2022

Hi @dwike_aprilia 

Can you try {{destinationIssue.duedate}} instead of {{issue.duedate}}

dwike_aprilia
Contributor
March 7, 2022

Hi @Mohamed Benziane not working. :(
when I changed to {{destinationIssue.duedate}}, the due date field is blank. 

Suggest an answer

Log in or Sign up to answer