Hi all, again I have several problems with automation.
Here is my case. So whenever the user creates the ticket from the Jira Service Desk, am cloning the ticket into another board (Let's say MIB board.)
So whenever the dev updates the priority and due date field (through MIB board), I would like this is gonna happen in the Jira service desk (BSM board) ticket as well. So, I create the rule (global rule) like below :
FYI :
Relationship between MIB and BSM
ticket in MIB have linked issue "blocks" to BSM board:
ticket in BSM have linked issue "is blocked by" to MIB board:
Result :
When I update the priority from the MIB board let's say P0 to P1, it works well in the BSM board. priority and the due date is updated as well.
In MIB, it is also updated for priority and the comment but not with the due date field.
anyone can spot my mistake?
Are you trying to set the due date to the value from the issue that triggered the rule? If so, please use this for the edit: {{triggerIssue.duedate}}
{{issue}} in a rule refers to the one that is "current" at that point in a rule. Within a branch that would be the issues from the branch rather than the trigger issue(s).
Kind regards,
Bill
Can you try {{destinationIssue.duedate}} instead of {{issue.duedate}}
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi @Mohamed Benziane not working. :(
when I changed to {{destinationIssue.duedate}}, the due date field is blank.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.