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Using JIRA Service Desk Automation to create a linked issue - but need priority and other fields

Sean Sowell May 9, 2019

I love that JIRA Service Desk automation gives me the ability to create a linked issue in my R&D projects.    But it looks as if we are limited on the fields that are easily copied from the Service Desk issue to the linked issue.   For example, I would like for the priority field along with a custom field to be copied to the new linked issue in my R&D project so that it will the issue will sort correctly for review.    Is there any way to include these values?   If not in base which add-ons do you suggest to perform this action.   

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Michael Andolfatto
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May 9, 2019

The out of the box automation is unfortunately very limited, check out Automation for Jira https://marketplace.atlassian.com/apps/1215460/automation-for-jira?hosting=cloud&tab=overview

 

They also have a separate Lite version for Cloud which is free and doesn't run on a trial license. You're instead limited to 300 rule executions per month.

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