Using the new Team Field in automation condition

[Erik Reiter]

Hi, 

we use automations to "route" Tickets from our JSM project to our JS project.

Currently we use a custom field called "Service Team" which gets set in JSM and an automation that can be triggert by our it operations team to route to the corresponding project in Jira Software.

I tried to change the automation, so that it uses the new Jira Teams field, instead of the custom field.

I am unable to find the field in the issue fields condition.

Any idea how to access the field in jira automation? I cant seem to find anything in jira smart value documentation.

[Rebekka Heilmann (viadee) · Accepted solution]

You can access the team field like so: {{issue.team}}

by issue.team.title you will get the name in clear text

[Erik Reiter]

Thanks! 

I also found out you can use the UUID from 

//atlassiandomain/jira/people/team/<ID> and put it into a JQL Condition.

Smart Value is a bit easier to read, tho.

[Rebekka Heilmann (viadee)]

You'll also get the id with {{issue.team.id}} 

[Dan Howard]

I think I have the same problem - I am unable to locate the Team field in the automation tool as I need to have this set via JQL search - but I am unable to create the advanced script.

I can see that the actual Teams value for Team A would appear to be the value within the URL but its the missing team field itself that the following does not work for.. so I am a but stuck here.

{
"fields": {
"TEAM": "c454534e04e-34558-425581-9ca5b-555d5555540133335",
}
}

Not sure what string to use to represent the Teams value from the the overall JIRA cloud set-up? 

[peter.auslaender@otis.com]

Hi Dan

Have tried also using "Team":"team id" found this not working.
Then tried
{"fields":
{"customfield_10001":"ee868bdf-7948-4e29-9d95-3cd56acf2976"
}
}

which works as expected :-)

[Tricia Savage _External_]

Hi not a solution, but back to the initial question - I am having a similar issue and I don't understand the direction. 

How can I include a change to the team field in my automation? 

I am trying to automate:

when the value changes for "Team"

(I think I need to use issue field condition, but "Team" is not available) IF Team = A Specific Team

Then Edit issue to Parent

Thanks!