Utilizing smart values with Jira Service Desk Project Automation

[Nita Brumbaugh]

I have tried everything to display a custom Jira field within JSD project automation summary & description field and cannot get my customized field to display within the JSD issue:

https://support.atlassian.com/jira-software-cloud/docs/what-are-smart-values/

https://support.atlassian.com/jira-software-cloud/docs/find-the-smart-value-for-a-field/

https://blog.codebarrel.io/how-to-use-smart-values-in-automation-for-jira-15edddfb8c7c

Here is some of the ones I tried:

{{reporter}} is reporting a lost device for employee:

{{customFieldId=14200.value}}
{{customfield_14200}}
{{Lost Device Employee}}
{{issue.Lost Device Employee}}
{{Lost Device Employee.customfield.value}}

The reporter line works.  Not sure what else to try.  Any suggestions?