What is the best way to edit a service desk project without the changes going live?

[Nathan Gardner]

So I help run an internal help desk for a call center and we use Jira service desk as a way for our employees to send in tickets to our IT department. We have only been using this service for a little over a year but we want to make some major updates to it. Is there a way to make a large amount of updates but not have them be live in case we break something? Is this something that I can using the versions tool for?

[Mohamed Benziane]

Hello @Nathan Gardner 

You may have a Jira dev instance, you can make all the changes you need and see if this break something. If not just make the same changes in the production instance.

Hope this helps