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What is the difference between troubleshooting and how to articles?

Giulia Tumminelli
Giulia Tumminelli
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September 6, 2016

This question is in reference to Atlassian Documentation: Getting started for service desk agents

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Joe Pitt
Joe Pitt
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September 6, 2016

Troubleshooting is when you believe it is configured/setup correctly but it doesn't work as expected and you need to figure out if you did something wrong or something is broken in the case of hardware. How to articles tells you how to configure or set it up.

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