Community Announcements have moved! To stay up to date, please join the new Community Announcements group today. Learn more

×
Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Community
Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning Events Champions
Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning Events Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

What is the typical response time to get an answer to a ticket? I've had one open for over a month.

Dan Breyen
Dan Breyen
Community Champion
December 16, 2022

I've had a ticket open for over a month, is it typical for it to take this much time to get a response?

Answer
Watch
Like Be the first to like this
355 views

1 answer

1 accepted

0 votes
Answer accepted
Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
December 17, 2022

Welcome to the Atlassian Community!

Depends on who you raised the issue with, and what your (support) agreement with them is.   

Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Notice at Collection Terms Security