When a customer creates an issue, can they share it with the organization by default?

[Sofia Grunspan]

When a customer creates an issue in the portal and this customer belongs to an organization, Can the customer share the issue with the organization by default without having to change the "Private Request" option at the bottom of the request form?

I mean have the "Share with..." chosen by default instead "Private Request".

[Mohamed Benziane · Accepted solution]

Hello @Sofia Grunspan 

You can achieve this using an addon like Automation for Jira.

Hope this helps

[Sofia Grunspan]

Thanks!

[rae edwards]

Sorry I'm new to JSD so would like to understand how this is done in Automation for JIRA. I have created one rule for one person who belongs to the organization. I need a generic rule that applies to all customers who belong to the same organization. Is this possible using Automation for Jira?