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Where did the email templates move to with the new change?

Jerry Holland May 29, 2025

This would be for the confirmation email that gets mailed to our customer when they submit a ticket. We update our response with webinar information, feature highlights etc.. now they have moved and don't know where to look.

 

Thanks,

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Trudy Claspill
Community Champion
May 29, 2025

Hello @Jerry Holland 

I am assuming you are talking about a Jira Service Management project. Those are still found under Project Settings > Notifications > Customer Notifications.

Screenshot 2025-05-29 at 1.45.41 PM.png

 

 

Screenshot 2025-05-29 at 1.46.30 PM.png

Jerry Holland May 29, 2025

Thank you sooo much!! Spent half an hour looking for those bad boys!!

 

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