Which screen affects "create" issue in Service Desk

[Enrique Gomez]

My issue is that when an issue is created from the "create" button for a Service Desk, it adds all the fields that I have created for the Service Desk and I cannot find where to specify the ones to be for this "creation process"

Contrary to when it is created from the Portal, where the Request Type defines the fields that will be shown.

Same when a ticket is created by email, I can define the fields to be shown from the "Request Type" form.

But when it comes to create an issue from the "create" button, all fields appear after the issue is created even when while creating it, just some of the fields appear in the form.

I can manually deactivate them on every request but when the issue is created, the fields are back again as empty fields even when the information that is meant to be there is not required.

I hope I didn't confuse too much with my question.

Thank you so much for your valuable help!

[Nic Brough -Adaptavist- · Accepted solution]

Look at the screen scheme for the project (assuming it's a Classic project), that determines the create screen for the issue (not the request)