Why are the status of my tickets changing from Complete to Reopen, automatically?
When the assignee changes status to Complete, sometimes it will Reopen with no comments triggering the reopen.
-Assignee comments on issue to say we are closing ticket.
-Assignee will change status to Complete.
-Ticket will auto reopen within seconds.
We wonder if the comment was not processed completely before changing status.
1 answer
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