Why can't I see 'forms submitted' as a trigger in Jira?

[Chesters_ Anna]

Hello!
I'm trying to set up a simple automation whereby I receive an email when a form is submitted to my Jira project. When I've looked this up, the advice is to set up a 'WHEN: Forms submitted' trigger but this option isn't coming up for me, even when I search. Does this still exist as a trigger?

Thanks

A.

[Dan Breyen]

Hi @Chesters_ Anna welcome to the community.  I was looking in my Jira Automation and found "Forms submitted" as a trigger. Is this what you're looking for? 

If it's not there for you, do other people on your team have it?  

Hope that helps.

[Chesters_ Anna]

Thanks for the quick response! But it doesn't come up as an option for me:

[Rudy Holtkamp]

Hi @Chesters_ Anna ,

The mentioned trigger is only available in a Jira Service Management project. 

Can't you trigger on issue created? Or is the form submitted later in the workflow?

[Chesters_ Anna]

Thank you for coming back to me! Interesting that it's only available on a Service Management project. I wonder why that is....? It would be really helpful! I just need to know when a form has been submitted. I can't do it on a work item being created as other people in my team create work items (directly, without the form). People outside my team use the form and that's when I need to know. I'd also like the work item from the form to land in a certain place but can't seem to trigger any of these....

[Mikael Sandberg]

Forms in JSM is different from forms in Jira. The JSM forms are based on an app that Atlassian acquired a couple of years ago, and the forms in Jira is an in house developed feature. The forms component in automation currently only applies to JSM forms.

[Chesters_ Anna]

Thank you! So do you happen to know if there's a way to trigger an email when a form is submitted in a non-service management project?

[Mikael Sandberg]

Since the form in Jira is associated with work item created you can trigger your automation on that and get notified when someone submit a work item. I do not think the form submission is a separate event...

[Chesters_ Anna]

Thanks. I don't want a notification every time a work item is created (eg people in my team creating them) but only when a form is submitted (from someone outside the team). Do you know a way of doing this?