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Why do all images brought in via Email have a forced SQUARE aspect ratio?

leer-anofsinger September 8, 2023

Maybe this is a bug, but whenever we create a ticket from an email in our Jira Help Desk, the images come in square, even if they are (commonly really) more horizontal than vertical.  Here is an example:

image.png

You can see that I can resize the image by pulling the left and right resize bars, but there is nothing I can click on the bar below the image to make it stop inserting all that useless blank space above and below the image.  If I copy and paste an image into a ticket (rather than have it come in via email) it seems to behave better:

 

image.png

Now I can drag to resize and it doesn't make it square and waste all the space above and below the mostly horizontal image:

image.png

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